To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within 30 days of the original purchase date.

Contact Us: To start a return, please contact our customer service team at EVAN@DISCOUNTCOMBINEPARTS.COM.AU or [Your Customer Service Phone Number] with your order number and the reason for your return.
Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for items over [e.g., $75], as we cannot guarantee that we will receive your returned item.
Refunds.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically 5-10 business days, depending on your bank).

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [Your Customer Service Email Address].

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at OR Contact number 0430609882 and follow our return instructions.

All parts purchased from Discount Combine Parts carry a 12-month warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, abuse, improper installation, accidents, or unauthorized modifications. If a part is found to be defective within the warranty period, we will, at our discretion, repair or replace the part. To make a warranty claim, please contact us with your original purchase information and a description of the issue.1. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

• A replacement or refund for a major failure
  
• Compensation for any other reasonably foreseeable loss or damage
  
• Have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure
  

These rights apply in addition to any warranty or returns policy offered by Discount Combine Parts.

2. Major Failures

Under Australian Consumer Law, a product has a major failure if:

• The product would not have been purchased if the problem had been known
  
• 
  The product is significantly different from its description or sample
  
• The product is unsafe
  
• The product is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time
  

If a product has a major failure, you may choose:

• A full refund, or
  
• A replacement product of equal value, or
  
• To keep the product and receive compensation for the reduction in value
  

You may also be entitled to compensation for any reasonably foreseeable loss or damage.

3. Minor Failures

If a failure does not amount to a major failure, we may choose to:

• Repair the product
  
• Replace the product
  
• Provide a refund
  

Repairs or replacements will be provided within a reasonable timeframe.

4. Incorrect or Damaged Goods

If you receive goods that are:

• damaged during transit
  
• incorrect
  
• missing from your order
  

Please notify us within 7 days of delivery.

Where verified, we will arrange:

• replacement of the correct product
  
• collection of the incorrect item where required
  
• replacement at no additional cost
  

5. Change of Mind Returns

We may accept returns for change of mind under the following conditions:

• the request is made within 14 days of delivery
  
• the item is unused and in original packaging
  
• the item is in resalable condition
  
• proof of purchase is provided
  

Returns for change of mind require prior approval.

Conditions may include:

• return freight at the customer's expense
  
• a restocking fee of up to 20%
  

Discount Combine Parts reserves the right to refuse change-of-mind returns that do not meet these conditions.

This policy does not affect your rights under Australian Consumer Law.

6. Products That Cannot Be Returned for Change of Mind

Change-of-mind returns will generally not be accepted for:

• parts that have been installed or used
  
• parts returned without original packaging
  
• parts that have been modified or machined
  
• special-order or non-stock items sourced specifically for the customer
  

However, these restrictions do not apply if the product has a failure covered under Australian Consumer Law.

7. Warranty Claims

Where a product is believed to be defective, customers must contact us before returning the item.

Warranty claims may require:

• order or invoice number
  
• product part number
  
• date of purchase
  
• description of the fault
  
• photographs of the defective product
  

In some cases, goods may need to be inspected or returned for assessment before a claim can be approved.

8. Return Process

To request a return or warranty claim, please contact us first.

Unauthorised returns may be refused.

Once approved, we will provide instructions for returning the goods.

Returned items must be packaged securely to prevent damage in transit.

9. Refund Processing

Approved refunds will normally be processed within 5–10 business days after inspection of the returned product.

Refunds will generally be issued using the same payment method used for the original purchase, unless otherwise agreed.

10. Installation and Compatibility Responsibility

Customers are responsible for ensuring that parts ordered are correct for their engine or equipment.

Incorrect installation or use of parts outside their intended application may result in damage and may void warranty eligibility.

Discount Combine Parts is not responsible for failures caused by:

• incorrect installation
  
• contamination during assembly
  
• engine faults unrelated to the supplied part
  
• incorrect engine tuning or operation
  

Nothing in this section limits rights that cannot be excluded under Australian Consumer Law.

11. Return Shipping Costs

Where a return is required due to:

• defective products
  
• incorrect supply by us
  

Discount Combine Parts will cover reasonable return shipping costs.

For change-of-mind returns, the customer is responsible for return shipping costs.

12. Contact Us

Discount Combine Parts

Trading as Factory to Farmer

Email
evan@discountcombineparts.com.au

Phone
0430 609 882

Location
Sydney, Australia

ABN
45 674 576 106

If the Part is wrongly supplied all expenses will be covered by DCP.