Refund policy

Discount Combine Parts Pty Ltd | ABN 45 674 576 106 | Last updated: August 2026

At Discount Combine Parts we want you to be completely satisfied with your purchase. If you are not, we are here to help.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).

You are entitled to:

A replacement or refund for a major failure
Compensation for any other reasonably foreseeable loss or damage
Have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure

These rights apply in addition to any warranty or returns policy offered by Discount Combine Parts. Nothing in this policy limits them.

2. Major failures

Under the Australian Consumer Law, a product has a major failure if:

The product would not have been purchased if the problem had been known
The product is significantly different from its description or sample
The product is unsafe
The product is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time

If a product has a major failure, you may choose a full refund, a replacement product of equal value, or to keep the product and receive compensation for the reduction in value. You may also be entitled to compensation for any reasonably foreseeable loss or damage.

3. Minor failures

If a failure does not amount to a major failure, we may choose to repair the product, replace it, or provide a refund. Repairs and replacements will be provided within a reasonable timeframe.

4. Warranty

All parts purchased from Discount Combine Parts carry a 12-month factory defect warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use.

It does not cover damage caused by misuse, abuse, improper installation, accidents, or unauthorised modifications.

If a part is found to be defective within the warranty period, we will, at our discretion, repair or replace the part. This warranty is in addition to your rights under the Australian Consumer Law.

5. Incorrect or damaged goods

If you receive goods that are damaged in transit, incorrect, or missing from your order, please notify us within 7 days of delivery.

Where verified, we will arrange replacement of the correct product, collection of the incorrect item where required, and replacement at no additional cost to you.

Please photograph the packaging and the item as soon as you notice a problem. Carrier claims have short lodgement windows, so contacting us immediately gives us the best chance of recovering the cost.

If a part has been wrongly supplied by us, all expenses are covered by Discount Combine Parts.

6. Change-of-mind returns

We may accept returns for change of mind under the following conditions:

The request is made within 14 days of delivery
The item is unused and in its original packaging
The item is in resalable condition
Proof of purchase is provided

Change-of-mind returns require prior approval and may be subject to:

Return freight at the customer's expense
A restocking fee of up to 20%

Discount Combine Parts reserves the right to refuse change-of-mind returns that do not meet these conditions. This does not affect your rights under the Australian Consumer Law.

7. Items that cannot be returned for change of mind

Change-of-mind returns will generally not be accepted for:

Parts that have been installed or used
Parts returned without original packaging
Parts that have been modified or machined
Special-order or non-stock items sourced specifically for the customer
Gift cards

These restrictions do not apply where the product has a failure covered under the Australian Consumer Law.

8. Fitment, installation and compatibility

Part numbers and images on this site are for reference only. All parts are aftermarket replacements, not OEM, and Discount Combine Parts is not affiliated with any referenced brand.

Customers are responsible for ensuring the parts ordered are correct for their machine or engine. If you are unsure, contact our parts desk on +61 430 609 882 before ordering — we would rather check fitment with you first than process a return.

Discount Combine Parts is not responsible for failures caused by:

Incorrect installation
Contamination during assembly
Engine or machine faults unrelated to the supplied part
Incorrect tuning or operation

Nothing in this section limits rights that cannot be excluded under the Australian Consumer Law.

9. How to start a return or warranty claim

Email: evan@discountcombineparts.com.au
Phone: +61 430 609 882
Post: Discount Combine Parts Pty Ltd, 11 Ferndell Street, South Granville NSW 2142

Please provide your order or invoice number, the product part number, date of purchase, a description of the fault or reason for return, and photographs where relevant. We aim to respond to all requests within 2 business days.

In some cases goods may need to be inspected or returned for assessment before a claim can be approved.

Once approved, we will issue a return authorisation and instructions for returning the goods. Returned items must be packaged securely to prevent damage in transit.

10. Return address

Once your return is approved, send the item to:

Discount Combine Parts Pty Ltd
11 Ferndell Street
South Granville NSW 2142
Australia

11. Return shipping costs

Where a return is required because the product is defective or was incorrectly supplied by us, Discount Combine Parts will cover reasonable return shipping costs.

For change-of-mind returns, the customer is responsible for return shipping costs, and shipping costs are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

12. Freight insurance

We recommend freight insurance for orders over $150, and strongly recommend it for parts over $500. Contact us if you would like an insurance quote added to your order.

13. Refund processing

Once your return is received and inspected, we will email you to confirm receipt and let you know whether the refund has been approved.

Approved refunds are normally processed within 5–10 business days of inspection, and issued to the original payment method unless otherwise agreed. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at evan@discountcombineparts.com.au.

14. Related policies

15. Contact us

Discount Combine Parts Pty Ltd, trading as Factory to Farmer
ABN 45 674 576 106
11 Ferndell Street, South Granville NSW 2142, Australia
+61 430 609 882
evan@discountcombineparts.com.au